FAQ's

Materials used

  • All items from this shop are vegan, meaning no animals were harmed in the making of the materials used or during the manufacturing process. 
  • All materials are hand picked and must pass a quality control to ensure durability and quality. 
  • All items are photographed in a manner to provide an accurate image of what the products look like in person. However, with these images being viewed on varying platforms the image may appear differently on your screen then in person. We do apologize as that is not our intention and no refunds will be issued if the depiction of the product doesn't meet buyers expectations. 

Refunds and Returns

  • Please carefully review or refund and return policy before contacting us for a refund. Certain products are excluded from refunds for sanitary reasons and the most we may be able to offer is a store credit if it is determined the product failed to meet customers expectations. Refunds are processed at our discretion.

Shipping 

  • Orders are shipped out every Wednesday. Shipping times have been delayed due to COVID-19. Please allow an extra three business days to receive your order as a result. 
  • Tracking numbers are provided with every order.
  • Once an order ships, it is no longer the responsibility of The Sassy Scrunchie as we have no control over the package once it leaves our possession. 
  • If your package is lost you will need to contact the shipping company handling the order. If your order was under $20 USD please contact us. We will review your order, and if the circumstances allow, ship out another for no additional charge. This depends on product availability, shipping rates and reshipment is at our discretion. 

 

Scrunchie Care

  • All Scrunchies are machine washable and dryer safe. Wash on standard settings, tumble dry. 
  • For best results it is recommended scrunchies be washed by hand with warm water. For cotton, tulle and velvet scrunchies colorless laundry detergent works best. 
  • Wash all satin, crocheted and faux fur scrunchies with shampoo for best results.
  • Oil on scrunchie? Pretreat with a stain remover. Wash separately by hand with shampoo. Air dry. 
  • Scrunchies should be placed in a laundry bag to prevent damage or colors from bleeding. The satin drawstring bag your scrunchie is packaged in works well as a laundry bag during the wash.
Other Information
  • We reserve the right to cancel an order or block a customer from making purchases at any time. 
  • Customers who misuse our products may be blocked from making future purchases. Misuse may include but is not limited to: improper usage of products, use on animals, for illegal drug storage etc. 
  • Any customers who attempt to resell products purchased from the Sassy Shop will be blocked from making future purchases.